ORDERS & RETURNS

Can I change or cancel my order?
If your order has not been processed yet, it may be possible to update or cancel it. Contact us as soon as possible with your order number.

I entered the wrong address. What should I do?
Contact us immediately. If the parcel has already shipped, we may not be able to change the address and delivery will depend on the courier.

My order says delivered but I did not receive it. What should I do?
Check around your delivery location and ask neighbors or building reception if applicable. Confirm the shipping address on your order. If you still cannot find it, contact us and we will help.

What is your return policy?
We accept returns on eligible items within the timeframe stated in our Returns Policy. Items must be unused and in the original packaging.

Can I return an item that was part of a Buy 1 Get 1 Free offer?
If your order included a free item, returns are handled as a bundle. If returning part of the order means the offer requirements are no longer met, your refund may be adjusted.

Do you offer exchanges?
If exchanges are available, we can usually help faster by processing a replacement once the return is confirmed.

What if my item arrives damaged or incorrect?
Contact us within 48 hours of delivery with clear photos and your order number. We will resolve it.

SHIPPING

Where do you ship to?
We ship to most countries worldwide. If your country is not available at checkout, contact us and we will check options.

How long does shipping take?
Delivery times vary by location and demand periods. You will see an estimate at checkout, and tracking will be sent once your order ships.

Will I receive tracking?
Yes. Once your order ships, you will receive a tracking link by email or SMS.

Why has my tracking not updated yet?
Tracking can take 24 to 72 hours to update after dispatch, especially during peak periods.

Do you ship on weekends or holidays?
Orders are processed on business days. Some couriers still deliver on weekends in certain locations.

Will I need to pay customs or import fees?
International orders may be subject to customs fees, VAT, or import duties depending on your country. These charges are set by local authorities and are not controlled by us.

My package is delayed. What should I do?
Delays can happen due to customs, carrier congestion, or peak seasons. If it has been unusually long with no movement, contact us and we will investigate.

PAYMENT

What payment methods do you accept?
We accept major debit and credit cards and any local options shown at checkout. This can include Apple Pay, Google Pay, and Shop Pay if available.

Is payment secure?
Yes. Checkout is encrypted and processed through secure payment providers.

Can I use more than one discount code?
Most discounts cannot be combined unless stated otherwise.

Why was my payment declined?
Payments are commonly declined due to bank security checks, billing details mismatch, or insufficient funds. Try another payment method or contact your bank.

When will I be charged?
You will be charged immediately after placing your order.

PRODUCT INFORMATION

What material are your bracelets and jewellery made from?
Materials vary by product. The exact material details are listed on each product page.

Will it tarnish or fade?
With proper care, your jewellery should stay shiny and last a long time. Avoid water, sweat, perfumes, lotions, and cleaning chemicals to extend its lifespan.

Is it waterproof?
We do not recommend wearing jewellery in the shower, while swimming, or during workouts. Water and chemicals can reduce shine and durability over time.

Is it hypoallergenic?
Many customers with sensitive skin wear our jewellery comfortably, but reactions can vary by person. Check the product description for material details.

How do I care for my jewellery?
Store it in a dry place, wipe it after wear with a soft cloth, and avoid moisture, perfume, and harsh chemicals.

Will it come in a box or pouch?
Packaging can vary by item and availability. If you need gift packaging, check the product page or contact us.

GENERAL

How can I contact you?
The fastest way to reach us is by email or through our contact form. Include your order number for quicker support.

What are your customer support hours?
We respond as quickly as possible on business days. During peak periods, response times may be longer.

Do you offer promotions or Buy 1 Get 1 Free deals often?
We run limited-time offers throughout the year. The current offer will always be shown on the website.

How do I become an influencer or affiliate?
Send your social links and engagement stats through our contact page or email with the subject line “Influencer” or “Collab”.