04 Mar
Ordered
05 Mar - 07 Mar
Processing
14 Mar - 19 Mar
Delivered
AS SEEN ON
FAQ
What can I do if my bracelet is damaged
Contact our support team at info@illusias.com within 30 days of your order being delivered to claim a replacement
Can I change my delivery address after placing the order?
If your order hasn’t been shipped yet, we can update the address for you.
Please email us at info@illusias.com with your new address details as soon as possible so we can make sure your parcel arrives at the right place.
Will I receive a confirmation email after placing my order?
Yes — once your order is placed, you’ll automatically receive a confirmation email with all your order details.
If you don’t see it, please check your spam or promotions folder.
What should I do if the courier says my package was delivered but I can’t find it?
Sometimes couriers mark parcels as “delivered” when they’ve been left with neighbors, reception, or nearby collection points.
We recommend checking with neighbors, family members, or building staff first.