06 Nov
Ordered
07 Nov - 09 Nov
Processing
16 Nov - 21 Nov
Delivered
AS SEEN ON
FAQ
What can I do if my bracelet is damaged
Contact our support team at info@illusias.com within 30 days of your order being delivered to claim a replacement
Can I change my delivery address after placing the order?
If your order hasnโt been shipped yet, we can update the address for you.
Please email us at info@illusias.com with your new address details as soon as possible so we can make sure your parcel arrives at the right place.
Will I receive a confirmation email after placing my order?
Yes โ once your order is placed, youโll automatically receive a confirmation email with all your order details.
If you donโt see it, please check your spam or promotions folder.
What should I do if the courier says my package was delivered but I canโt find it?
Sometimes couriers mark parcels as โdeliveredโ when theyโve been left with neighbors, reception, or nearby collection points.
We recommend checking with neighbors, family members, or building staff first.