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FAQ
What can I do if my bracelet is damaged
Contact our support team at illusiastore@gmail.com within 30 days of your order being delivered to claim a replacement
Can I change my delivery address after placing the order?
If your order hasn’t been shipped yet, we can update the address for you.
Please email us at illusiastore@gmail.com with your new address details as soon as possible so we can make sure your parcel arrives at the right place.
Will I receive a confirmation email after placing my order?
Yes — once your order is placed, you’ll automatically receive a confirmation email with all your order details.
If you don’t see it, please check your spam or promotions folder.
What should I do if the courier says my package was delivered but I can’t find it?
Sometimes couriers mark parcels as “delivered” when they’ve been left with neighbors, reception, or nearby collection points.
We recommend checking with neighbors, family members, or building staff first.
03 Nov
Bestellt
04 Nov - 06 Nov
Verarbeitung
13 Nov - 18 Nov
Geliefert
